Daren Calvin

Daren leads arrivia’s global service delivery operations, overseeing multi-national teams across the U.S., Mexico, Portugal, the Philippines, and India. With more than 15 years of leadership experience, he directs cross-functional teams spanning customer support, workforce optimization, and sales. His focus on operational improvement has played a key role in raising the bar on the member experience while keeping efficiency and flexibility front and center.

As arrivia accelerates its shift toward more digital-first operations, Daren is driving the modernization of contact center workflows through technology. He’s focused on bringing automation and intelligent systems into daily operations to streamline processes and help global teams deliver more responsive, personalized service. By aligning these technical advancements with service goals, Daren helps ensure arrivia’s global infrastructure is ready to support the next generation of travel loyalty.

Prior to arrivia, Daren held senior leadership roles at Bakkt and Corporate Travel Management, managing large-scale contact centers and partnerships with major financial institutions, airlines, and loyalty programs across the U.S. and Canada. He is a recognized voice in the industry, frequently speaking on topics related to contact center excellence and loyalty strategy.