Helping you build loyalty and boost revenue

Mike Nelson

Chief Executive Officer

Since joining arrivia in 2020, Mike has helped shape the company into a global force in travel loyalty and cruise solutions, with a strong focus on technology led growth. During his tenure, the company has invested in new capabilities, generated new partnerships, and completed a major brand transformation. Mike’s leadership emphasizes operational discipline and a customer-first mindset, scaling a modern platform that supports millions of members and delivers rewards for some of the world’s most recognizable brands.

Looking ahead, Mike is leading arrivia toward building a smarter, more connected loyalty platform. He is driving the company’s shift toward an “intelligent operating system,” overseeing significant investments in Agentic AI and booking intelligence to improve how members are supported and how partners grow. By pairing advanced technology with arrivia’s global travel supply, Mike is focused on keeping the company ahead of the curve as digital expectations continue to evolve.

Prior to joining arrivia, Mike served as CEO of the global travel insurance business at Allianz, where he led the organization to a top market share position and more than tripled its U.S. revenue. He was also a member of the management team that launched Orbitz, serving in key leadership roles including Global Chief Operating Officer and President of Partner Services during a tenure that saw the company grow to over $11 billion in gross bookings.

Mike holds an MBA with a concentration in finance and an undergraduate accounting degree, both from the University of Minnesota.

Jonathan Donath

Chief Financial Officer

Jonathan leads the financial strategy behind arrivia’s growing global loyalty platform, making sure the business is built to expand with purpose and discipline. As CFO, he’s focused on sharp decision making and clear visibility across the organization, helping teams understand how and where the company invests as it grows. Through strong financial frameworks and value driven planning, Jonathan supports arrivia’s goal of reshaping travel loyalty through innovation and global expansion.

As arrivia continues its digital evolution, Jonathan plays a key role in tying financial strategy directly to technology investment. He works closely with teams to ensure capital is used wisely to support advancements like Agentic AI and booking intelligence. His approach helps make sure the company’s push toward more tech-enabled loyalty systems is backed by a strong, data-driven financial foundation.

Prior to joining arrivia, Jonathan served as CFO of VisiQuate, a healthcare analytics platform acquired by Accel-KKR, where he led a comprehensive financial and operational turnaround. He has held CFO roles in multiple investor-backed organizations, leading M&A transactions and complex post-acquisition integrations across the SaaS and enterprise technology sectors. Jonathan is an active and licensed Arizona C.P.A.

Jonathan is active Arizona CPA and holds an MBA from Arizona State University’s W.P. Carey School of Business and dual undergraduate degrees in Accountancy and Finance from Northern Arizona University.

Ganesh Baskaran

Chief Product & Technology Officer

Ganesh leads arrivia’s technology direction, shaping the product strategy and roadmap that power the company’s next phase of growth. He’s focused on building scalable, high-performing systems that drive real value for partners and make the member experience smoother and smarter. With a strong emphasis on technical flexibility and innovation, Ganesh is helping ensure arrivia’s platform can scale globally while still moving fast like a tech‑first company.

Today, Ganesh is leading a major digital shift, bringing Agentic AI and machine learning into the core of arrivia’s product suite. Hands-on in his approach, he’s driving the development of booking intelligence and lifecycle marketing tools designed to simplify complex travel loyalty workflows. His vision is centered on using smart, data-driven technology to create a platform that’s more intuitive, predictive, and easier to use for both partners and members.

Prior to joining arrivia, Ganesh led the B2B product portfolio at Expedia Group, where he supported major brands including Amex, Chase, Walmart+, AARP, Delta, and United Airlines. He has also held executive product and technology leadership roles at Amazon, Twitch, Core Scientific, and Woot, specializing in launching transformational products and leading large-scale growth initiatives across the travel, fintech, and ecommerce industries.

Ganesh holds an MBA from the University of Washington’s Foster School of Business and dual degrees in Computer Science and Biological Sciences from BITS Pilani in India.

Jeff Zotara

Chief Marketing Officer

Jeff is a strategic and operational marketing leader with more than 20 years of experience growing both B2B and B2C brands. Throughout his time at arrivia, he’s played a key role in the company’s growth by building high-performing marketing engines that connect global brands with their members. With a strong focus on customer experience, Jeff has helped scale arrivia’s brand portfolio and ensure loyalty solutions deliver real value at every stage of the member journey.

Today, Jeff is focused on using modern marketing technology and automation to create more personalized, innovative and data-driven experiences. He’s driving the use of digital tools and predictive analytics to modernize how members engage with travel rewards, helping bridge traditional loyalty with what comes next. His work supports a more tech-forward ecosystem that helps partners better understand and meet member needs in real time.

Prior to his leadership roles at arrivia, Jeff served as SVP of Marketing for Snaptracs, a former subsidiary of Qualcomm.

Jeff attended the University of Central Florida where he studied Business Management and Marketing.

Trevor Steege

Chief Legal & Administrative Officer

Trevor plays a key role in building the structure that allows arrivia to grow and move fast, overseeing the company’s global legal, administrative, and people teams. He’s been central to guiding the company through major acquisitions, complex partnerships, and rapid global expansion. With a practical, business-first approach to compliance and governance, Trevor helps ensure arrivia has the solid foundation needed to scale as a global, tech-driven organization.

As arrivia continues to push forward with technology, innovation and automation, Trevor is focused on making sure the company’s people and operating structure keep pace. He works to align talent strategy, organizational design, and internal systems with the demands of a high-growth, digital-first environment from total rewards to talent management. His leadership helps ensure that arrivia’s move toward advanced automation and AI is supported by a strong legal framework and a team built to grow with it.

Prior to joining arrivia, Trevor served as in-house counsel for CNA National and is admitted to practice law in Arizona and California.

Trevor holds a Juris Doctor from California Western School of Law and dual undergraduate degrees in Economics and Sociology from Regis University in Colorado.

Ashley Wilson

Chief Client Officer

Ashley leads executive business management for arrivia’s most important domestic and international partnerships, playing a key role in how the business scales alongside its technology. With a strong grasp of internal operations across sales, marketing, and product, she’s able to drive complex initiatives with precision and follow-through. Her focus on performance and smart expansion has been critical to growing global partnerships and delivering lasting value for clients.

As arrivia moves deeper into its digital evolution, Ashley is focused on making sure partners are fully connected to the company’s expanding technology ecosystem. She works closely with teams to use automation and data-driven insights to streamline partner operations and strengthen member engagement. By connecting advanced technology with real business needs, Ashley helps ensure that innovation translates into measurable results and a stronger competitive edge for arrivia’s clients.

Prior to joining the organization, Ashley built her career in account management and business development with a focus on process improvement and client relations. For over 15 years, she has specialized in the travel technology sector, leveraging her deep understanding of operations to optimize partner programs and drive dynamic growth for global brands.

Ashley holds undergraduate degree in Psychology from the University of Arizona.

John Williams

Managing Director, Asia Pacific, India and UK

Since joining arrivia in 2005, John has played a key role in driving the company’s international growth while maintaining strong operational foundations. After serving as Chief Financial Officer at the Scottsdale headquarters, he relocated in 2015 to lead expansion efforts across Australia’s Gold Coast, Asia-Pacific, India, and the UK. His leadership has been critical to scaling arrivia’s global footprint, ensuring regional teams operate with both financial discipline and consistency across the broader organization.

As arrivia continues to evolve its global loyalty platform, John is focused on making sure new technology and digital capabilities translate smoothly across international markets. He works closely with regional and enterprise leaders to guide investment decisions, business development, and vendor relationships throughout Asia-Pacific. By balancing local market needs with the company’s broader tech and digital objectives, John helps ensure partners and members experience the same high standard of value and reliability, no matter where they are in the world.

Prior to joining the organization, John gained extensive financial experience in leadership roles at Price Waterhouse and Bell Sports.

John holds an undergraduate degree from the University of Rhode Island.

Nick Kuhl

Chief Customer Operations Officer

Nick has been a steady force behind arrivia’s global service delivery for more than 15 years, leading contact center operations at scale. He’s played a central role in expanding the sales and service organization across five international locations, including building and supporting a large home-based agent network. By leading an experienced team of operations leaders, Nick helps ensure that quality, performance, and consistency stay front and center for both global partners and millions of members.

As arrivia shifts toward a more tech-driven service model, Nick is focused on bringing automation and AI-powered tools into day-to-day omni-channel operations. He’s using these capabilities to improve workforce management and modernize how members are supported, making service more seamless and efficient. His leadership helps keep arrivia’s large, multi-national operations flexible and responsive as the company rolls out the next generation of booking and support intelligence.

Prior to joining arrivia, Nick managed marketing and contact center operations for Marriott Vacation Club, including the launch of their Asia Pacific division. He also held leadership roles at Accor Vacation Club, where he specialized in building successful multi-national service environments. His international experience spans the U.S., Mexico, Europe, and Asia, giving him a unique perspective on managing high-performance teams across diverse global markets.

Nick holds dual undergraduate degrees in Business Administration and Entrepreneurship from Ball State University.

Shawn Sandy

Executive Vice President, Software Engineering

Shawn leads the engineering backbone behind arrivia’s global technology platforms, overseeing how the company designs, builds, and scales its systems. He started his career at arrivia more than 20 years ago as a software engineer and has grown into a senior technology leader, guiding high-performing delivery teams along the way. Shawn has been deeply involved in executing complex integrations with major partners, including American Express and USAA, helping ensure the platform grows reliably as the partner network expands.

As arrivia accelerates its digital evolution, Shawn is driving the engineering strategies behind advanced automation and more intelligent systems. He’s focused on speeding up and strengthening every step of the development process to improve quality, reliability, and responsiveness across the platform. By leading the technical execution of new booking intelligence and platform orchestration, Shawn helps ensure that arrivia’s technology is secure, scalable, and built to support what’s next in travel loyalty.

Shawn has a deep history with arrivia, having risen through the organization in various leadership roles since 2005. Before his long tenure at the company, he held software engineering and IT leadership positions at firms such as Computer Guidance Corporation, CAST, and NetWolves, where he specialized in developing large-scale technical solutions and adopting Agile methodologies.

Shawn holds an undergraduate degree in Computer Science from the University of South Florida.

Benito Ralph

Executive Vice President, IT & Security Operations

Benito leads arrivia’s global technical foundation, overseeing IT and security operations that keep the company’s platforms running reliably and securely at scale. With more than 20 years of experience, he manages the IT, Security, and Business Intelligence teams, making sure the technology roadmap stays tightly aligned with broader business goals. Benito has played a key role in major initiatives like disaster recovery planning, cloud security upgrades, and improving global service management across the organization.

As arrivia moves faster into its digital future, Benito is focused on making sure automation and AI are built on a strong, secure, and resilient infrastructure. He leads the rollout of analytics-driven automation efforts and oversees the core systems needed to support next generation technology safely. By simplifying risk and strengthening operational safeguards, Benito helps ensure arrivia can scale tech‑forward solutions globally while staying efficient, reliable, and secure.

Benito has specialized in building and leading large-scale IT and security operations for global enterprises like Tech Mahindra and Accenture. His expertise is focused on implementing transformational technology programs in cloud initiatives, identity

management, and business intelligence to help organizations utilize cutting-edge technology safely and effectively.

Benito holds a Mechanical Engineering degree from the Hindustan College of Engineering in Chennai.

Upasana Bhatia

Executive Vice President, Product Management

Upasana joined arrivia in 2025 with more than 15 years of experience leading product strategy and digital transformation across the travel and hospitality space. She plays a key role in shaping the company’s product roadmap, with a focus on how arrivia’s global travel platform continues to grow and evolve. By connecting strong technical foundations with a clear understanding of partner needs, Upasana helps keep the product vision both forward looking and tightly aligned with real-world use.

As arrivia accelerates its shift toward more advanced technology, Upasana is focused on evolving the product lifecycle to support automation and more intelligent travel tools. She works to ensure the next generation of booking technology is built to scale, easy to use, and backed by a high-performance platform. Her approach centers on turning complex data and machine-learning capabilities into smooth, meaningful experiences for members.

Before joining arrivia, Upasana held product leadership roles at global brands including Expedia Group and Hyatt Hotels, where she helped scale digital products across international markets. She’s known for building collaborative, tech-forward teams and driving innovation with purpose.

Upasana holds an MBA in Business Administration from Tuck School of Business at Dartmouth and undergraduate degree in Computer Engineering from Nanyang Technological University in Singapore.

Chris Cole

Senior Vice President, Memberships & Packages Sales

Over nearly 20 years with the company, Chris has been a driving force behind the evolution of arrivia’s sales and service operations. Through multiple leadership roles during the transition from ICE to arrivia, he’s played a key part in scaling global memberships and subscription teams. Today, Chris leads more than 400 associates across four international locations, building high-performing teams focused on delivering consistent, high-quality service to members and global partners.

As arrivia expands its digital capabilities, Chris is focused on bringing modern technology into the center of how his teams operate. He’s leading the use of automation and intelligent tools to streamline agent training, improve service consistency, and uncover new ways to better support members and partners. By pairing frontline expertise with smarter technology, Chris helps ensure arrivia’s membership programs continue to drive growth and long-term brand loyalty in a more tech‑enabled world.

Recognized throughout the industry, Chris has a track record of developing a team culture focused on continually improving member retention and increasing member value. Throughout his career, he has been instrumental in educating members and generating lasting brand loyalty for partners across the global portfolio.

Mark Wilson

Senior Vice President, Product Strategy & Operations, Cruise & Tour

Mark has been a key leader behind arrivia’s product and supplier strategy for more than 15 years. Across multiple executive roles, including marketing, creative services, and account management. He’s played an important part in building arrivia’s position as a global cruise leader. Today, Mark oversees the cruise and tour business, leading product strategy, revenue management, and the supplier relationships that fuel growth across the portfolio.

As arrivia continues its digital transformation, Mark is focused on using technology to modernize the cruise and tour booking experience. He brings deep platform expertise to improving online capabilities, helping ensure that even the most complex travel packages feel seamless and easy for members to navigate. By combining his industry knowledge with smarter technical efficiencies, Mark helps ensure arrivia’s partners have access to a broad, competitive, and well-optimized travel offering.

Mark’s background is defined by more than 30 years of leadership at travel giants like Sabre, Travelocity, and Alamo Rent A Car. He has specialized in building large-scale booking platforms and digital growth strategies, bringing deep expertise to the intersection of travel technology and consumer experience.

Mark holds an undergraduate degree in Advertising from the University of Florida.

Diane Smith

Senior Vice President, Operational Excellence

Diane is a central leader behind arrivia’s focus on quality, consistency, and strong operational standards. With 30 years of experience across travel and contact center leadership, she helps ensure every part of the business delivers a reliable, high‑quality

experience for both partners and members. Diane oversees the teams that shape the day‑to‑day customer journey including agent quality, experience management, and making sure every interaction meets global expectations.

As arrivia continues to evolve digitally, Diane is focused on using technology to strengthen operational consistency, security, and trust at scale. She’s leading the adoption of automated process improvements along with advanced fraud and revenue‑integrity capabilities to better protect partners and members. By pairing smart technology with strong standards and discipline, Diane ensures arrivia’s service organization stays agile, secure, and ready for what’s next in a fast-changing market.

Prior to joining arrivia, Diane spent three decades in travel and contact center operations, holding key leadership roles at JetBlue and Southwest Airlines. Her career has been defined by a focus on service quality and process improvement, bringing a high level of operational rigor to the management of quality standards, revenue integrity, and excellence across large-scale global service teams.

Daren Calvin

Senior Vice President, Operations

Daren leads arrivia’s global service delivery operations, overseeing multi-national teams across the U.S., Mexico, Portugal, the Philippines, and India. With more than 15 years of leadership experience, he directs cross-functional teams spanning customer support, workforce optimization, and sales. His focus on operational improvement has played a key role in raising the bar on the member experience while keeping efficiency and flexibility front and center.

As arrivia accelerates its shift toward more digital‑first operations, Daren is driving the modernization of contact center workflows through technology. He’s focused on bringing automation and intelligent systems into daily operations to streamline processes and help global teams deliver more responsive, personalized service. By aligning these technical advancements with service goals, Daren helps ensure arrivia’s global infrastructure is ready to support the next generation of travel loyalty.

Prior to arrivia, Daren held senior leadership roles at Bakkt and Corporate Travel Management, managing large-scale contact centers and partnerships with major financial institutions, airlines, and loyalty programs across the U.S. and Canada. He is a recognized voice in the industry, frequently speaking on topics related to contact center excellence and loyalty strategy.

Jack Waller

Senior Vice President, Business Development

Jack has been a key driver of arrivia’s growth in the vacation ownership and travel club space for more than five years. He leads global business development efforts, using deep industry experience to build strong, long-term partnerships. Jack works closely with timeshare and travel club companies to develop new programs that deliver real value to their members while opening meaningful revenue opportunities.

As arrivia moves further into its digital transformation, Jack is making sure technology plays a central role in how new partnerships are built and scaled. He focuses on bringing tech-forward loyalty solutions to the table, helping partners modernize member engagement and simplify how travel benefits are delivered. By aligning arrivia’s innovation with the specific needs of the vacation ownership market, Jack helps ensure partners stay competitive in a fast-changing, digital‑first landscape.

Jack’s background is defined by over 20 years of experience in the vacation ownership and travel club sectors. Before joining arrivia, he held key leadership roles at companies like Highlands Resorts and Diamond Resorts International, where he specialized in developing innovative travel programs and driving new business growth.

Jack holds an undergraduate degree in Marketing from Arizona State University.

Jason Purton

Senior Vice President, Engagement & Performance Marketing

Jason has been a pivotal force in arrivia’s global marketing evolution, holding leadership roles across both the U.S. and Australian markets. He leads global initiatives that fuel measurable growth and engagement across direct‑to‑consumer channels and partner brands. Jason oversees a complex, multi‑channel mix including paid media, email, SMS, and direct mail making sure every campaign is tightly connected to business goals and partner outcomes.

As arrivia moves faster into a more innovative and tech-driven future, Jason is focused on bringing data and automation to the center of how members are engaged. He’s leading the use of advanced marketing tools and insight‑led strategies to deliver more relevant, personalized experiences at scale. By pairing creative thinking with analytics, testing, and conversion optimization, Jason helps ensure arrivia’s marketing engine stays modern, efficient, and built to deliver consistent results for partners around the world.

Jason’s background is rooted in managing large-scale, multi-channel campaigns across diverse international markets, including a decade of leadership in the Australian and Asia-Pacific regions. Throughout his career he has brought a global perspective to how the company drives member engagement and delivers ROI for partners.

Jared Kimball

Senior Vice President, Marketing Capabilities

Jared leads arrivia’s digital infrastructure strategy, heading up Marketing Technology and Operations. With more than 15 years of experience building data‑driven growth strategies, he oversees the platforms, analytics, and execution that support thousands of global partners. Jared has played a key role in simplifying and unifying complex systems into a centralized, scalable ecosystem, making sure the technical foundation is strong, flexible, and built to grow.

As arrivia pushes further into its digital transformation, Jared is leading the integration of advanced automation and intelligent marketing tools across the business. Under his leadership, teams have streamlined backend processes and rolled out capabilities like personalized marketing engines, mobile wallet integration, and API‑based workflows. These systems help partners reach members more precisely and optimize performance in real time, creating smoother, more connected digital experiences across every touchpoint.

Before leading the marketing capabilities area, Jared developed a deep expertise in performance marketing and the complex MarTech ecosystems that power global travel brands. His career has been defined by mastering tools that turn complicated data into actionable marketing results.

Stacey Sutherland

Vice President, B2B Marketing & Strategic Development

Stacey leads arrivia’s brand visibility and thought leadership, shaping the creative and strategic direction of the company’s B2B marketing. She plays a key role in strengthening arrivia’s presence as a trusted partner across global markets, working closely with internal teams and strategic partners to grow brand impact. Stacey also supports new business growth and long-term partnerships by bringing fresh, forward-thinking approaches to sales and marketing.

As arrivia accelerates its digital transformation, Stacey is focused on clearly communicating the value of the company’s expanding technology capabilities to the travel industry. She leads the effort to translate advances in automation and intelligent platforms into clear, compelling stories partners can understand and act on. By aligning modern marketing strategy with arrivia’s tech evolution, Stacey helps ensure the company’s innovation story resonates across new markets and drives meaningful business growth.

Her background includes more than 20 years of experience in corporate branding and communications, with a specialized focus on the vacation ownership industry. Before joining the leadership team, Stacey held key roles at major brands such as Hilton, Starwood, and Holiday Inn Club Vacations, where she led cross-functional teams in optimizing brand value and market expansion.

Stacey attended Florida State University and the Art Institute where she studied Design and Marketing.

Forrest Corbett

Vice President, Product Experience

Forrest leads innovation across arrivia’s product design and AI direction, joining the company in 2025 to help shape the next phase of its digital evolution. With more than 15 years of experience leading cross-functional teams, he’s responsible for advancing the overall product experience as part of the company’s broader transformation. Forrest focuses on setting clear design standards and a unified product vision that brings data and machine-learning capabilities together with thoughtful, user-centered design.

As arrivia continues to push forward digitally, Forrest is focused on practical ways AI can improve both internal workflows and the end-user experience. He works closely with design, data, and engineering teams to ensure new technologies are built into the platform in ways that feel intuitive and deliver real impact. By encouraging collaboration, creative mentorship, and hands-on exploration, Forrest helps keep arrivia’s product experiences modern, purposeful, and at the leading edge of travel technology and design.

Prior to joining the team, Forrest spent over 15 years leading design and product innovation for technology-driven companies, including roles at Method and Adobe. He is recognized for his ability to build high-performing creative teams that bridge the gap between human-centered design and emerging technologies like AI.

His background includes a decade of leadership at renowned design and tech firms like Adobe and Method. He is recognized for his ability to build high-performing creative teams that bridge the gap between human-centered design and emerging technologies.