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About us

We operate travel at scale.

For more than 30 years, we’ve operated travel marketplaces, loyalty programs, and consumer brands — trusted with millions of members and critical customer relationships.

1997

Founded as a travel and loyalty operator.

2020

Rebranded arrivia after key acquisitions.

Today

Programs across 10 countries, 24/7.

Arrivia's global headquarters

Footprint

Global Reach. Local Expertise.

Arrivia operates ten offices around the world, delivering member service 24/7 in more than 20 languages.

World map showing arrivia's ten global offices

United States

India

Mexico

Australia

United Kingdom

Portugal

Malaysia

Vietnam

Singapore

Philippines

American ExpressUSAASingapore AirlinesMarriott Vacation ClubHilton Grand VacationsT-Mobile Travel, powered by arriviaBank of AmericaAlaska AirlinesClub WyndhamCathay PacificMorgan StanleyNEA Member Benefits Travel ProgramVidantaWestgate Cruise & Travel CollectionAccor

By the numbers

30 yrs

operating experience

50M+

members served

10

countries, 24/7

22

languages

Leadership

Meet the team.

A team of product, technology, marketing, and operations leaders with decades of experience in travel and loyalty.

Mike Nelson

Chief Executive Officer

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Jonathan Donath

Chief Financial Officer

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Ganesh Baskaran

Chief Product & Technology Officer

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Ashley Wilson

President, Loyalty Partnerships

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Jeff Zotara

President, Travel Clubs

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Ryan Hansen

President, Retail Travel

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Trevor Steege

Chief Legal & Administrative Officer

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John Williams

President, Asia Pacific

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Mark Wilson

SVP, Supplier Performance

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Life at arrivia

The values that define us.

Stay curious

Learn, grow, improve.

Keep it real

Open, honest, clear.

Own it

Make an impact, take action.

Win together

Connection and inclusion.

Explore careers at arrivia

Talk to arrivia.

For partnership, brand and investor inquiries, our team is ready.