Mike Nelson

Since joining arrivia in 2020, Mike has helped shape the company into a global force in travel loyalty and cruise solutions, with a strong focus on technology led growth. During his tenure, the company has invested in new capabilities, generated new partnerships, and completed a major brand transformation. Mike’s leadership emphasizes operational discipline and a customer-first mindset, scaling a modern platform that supports millions of members and delivers rewards for some of the world’s most recognizable brands.

Looking ahead, Mike is leading arrivia toward building a smarter, more connected loyalty platform. He is driving the company’s shift toward an “intelligent operating system,” overseeing significant investments in Agentic AI and booking intelligence to improve how members are supported and how partners grow. By pairing advanced technology with arrivia’s global travel supply, Mike is focused on keeping the company ahead of the curve as digital expectations continue to evolve.

Prior to joining arrivia, Mike served as CEO of the global travel insurance business at Allianz, where he led the organization to a top market share position and more than tripled its U.S. revenue. He was also a member of the management team that launched Orbitz, serving in key leadership roles including Global Chief Operating Officer and President of Partner Services during a tenure that saw the company grow to over $11 billion in gross bookings.

Mike holds an MBA with a concentration in finance and an undergraduate accounting degree, both from the University of Minnesota.