Nick Kuhl

Nick has been a steady force behind arrivia’s global service delivery for more than 15 years, leading contact center operations at scale. He’s played a central role in expanding the sales and service organization across five international locations, including building and supporting a large home-based agent network. By leading an experienced team of operations leaders, Nick helps ensure that quality, performance, and consistency stay front and center for both global partners and millions of members.

As arrivia shifts toward a more tech-driven service model, Nick is focused on bringing automation and AI-powered tools into day-to-day omni-channel operations. He’s using these capabilities to improve workforce management and modernize how members are supported, making service more seamless and efficient. His leadership helps keep arrivia’s large, multi-national operations flexible and responsive as the company rolls out the next generation of booking and support intelligence.

Prior to joining arrivia, Nick managed marketing and contact center operations for Marriott Vacation Club, including the launch of their Asia Pacific division. He also held leadership roles at Accor Vacation Club, where he specialized in building successful multi-national service environments. His international experience spans the U.S., Mexico, Europe, and Asia, giving him a unique perspective on managing high-performance teams across diverse global markets.

Nick holds dual undergraduate degrees in Business Administration and Entrepreneurship from Ball State University.