Doug joined arrivia as SVP of Strategic Business Development. His focus is on supporting arrivia’s current and prospective clients as well as strategic partners in generating incremental revenue growth and consumer engagement. He delivers trusted, strategic partnerships by providing clients with valuable guidance on new member acquisitions, increasing redemption engagement, managing accrual liability, enhancing travel packaging booking velocity and product marketing.
Prior to joining arrivia he worked in senior executive leadership roles for mid-sized loyalty travel commerce and digital marketing firms such as Switchfly, InteQ, CXLoyalty, and Zemoga. He has also worked for renowned agencies such as J. Walter Thompson and Mullen Lowe Lintas Group where he managed strategic launches of global advertising campaigns. His career experiences have enabled a deep understanding of the complex nuances that are key influencing factors core to consumer loyalty products, travel ancillaries, supplier relations, digital brand building, omni-channel engagement experiences and knowledge within various technology sectors.
Doug has used his acquired expertise to successfully onboard, retain and help grow relationships with world-class companies such as AAA, Delta Airlines, United, Japan Airlines, Copa Airlines, Avianca LifeMiles, Marriott, Starwood, IHG, Merit Travel, Mondee Travel, Capital One, CIBC, Citibank, BNY Mellon, Daimler-Benz, Diageo, Reckitt Benckiser, Rainbow Media Networks, BMG Entertainment, Black Rock Realty.
Doug earned his Bachelor of Science Degree in Communications at Syracuse University.