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Points-Based Loyalty Programs: How do Points-Based Loyalty Systems Work?
A consistent goal among business brands is customer retention, which leads to higher profits and growth. A loyalty points program...
Business Travel Solutions: Simplifying Corporate Travel Management
Domestic and international business travel in the United States amounts to nearly $387 billion in annual revenue. Though business travelers...
B2B Travel Solutions: Enhancing Efficiency and Profitability in the Travel Industry
1.3 million. That’s the average amount of business trips taken daily, not accounting for the 460 million business travelers that...
Mobile Wallet Solutions: How to Leverage Them to Improve Customer Engagement
Mobile wallet solutions are reshaping the retail landscape, offering a blend of simplicity, speed, and security for physical and digital...
Customer Loyalty Analytics: How to Collect & Interpret Loyalty Program Data
In the competitive arena of customer retention, customer loyalty analytics emerges as a pivotal force, enabling businesses to decipher complex...
What Are Paid Loyalty Programs: Pros & Cons
Unlocking consumer loyalty has never been as pivotal of an objective as it is for organizations in today’s uncertain macroeconomic...
8 Types of Loyalty Programs: Pros & Cons
Customer loyalty programs have never been as intrinsically linked to brand success as in today’s ultra-competitive business environment. Nearly 60% of consumers are willing to modify their spending to maximize loyalty benefits, which can explain why most shoppers in North America belong to 15+ loyalty programs—the highest enrollment levels in five years. Active engagement in...
The Art of Exceeding Expectations: Effective Strategies for Managing Customer Complaints
In today’s ultra-competitive, consumer-centric business environment, effective customer complaint management isn’t just about resolving issues—it’s about exceeding expectations. An outstanding...
Perk-Based Loyalty Programs: What Businesses Need to Know
Competition among businesses is fiercer than ever. Establishing – and retaining – a strong, dedicated customer base is crucial for...
Loyalty Programs for Banks: Building Lasting Relationships with Customers
Financial institutions have long recognized the value of fostering trust and lasting connections with their clientele, giving rise to a...
Coalition Loyalty Programs: Collaborative Strategies for Customer Loyalty
When it comes to customer loyalty programs, there’s no need to reinvent the wheel—instead, brands can simply reimagine it. Enter...
Building Effective Tiered Loyalty Programs: Best Practices
Successful loyalty programs are defined by the mnemonic “Three R’s”—Rewards, Relevance, and Recognition. At the convergence of this time-tested trio...
Facing Emerging Cybersecurity Risks in the Era of AI
In the dynamic realm of cybersecurity, the intricate relationship between artificial intelligence (AI) and traditional security measures is a critical...
Data Breach Response and Incident Management: Safeguarding Digital Assets
Data breaches are not just an omnipresent threat but a harsh reality for today’s organizations. As the country with the highest data breach density in the world, the United States reported nearly 2,000 cases of data compromise in 2022, a stark increase from the 447 cases reported a decade prior. Yet, while the threat remains...
Adapting for Success: The Challenges of Legacy Systems in Financial Institutions
A sizable portion of the nation’s economy—$5.4 trillion, to be exact—is driven by financial service providers. Even financial giants face challenges from legacy financial systems powered by outdated technology, affecting community credit unions and multinational conglomerates. Born in a bygone era of technology, legacy financial systems are riddled with operational inefficiencies, security vulnerabilities, and limited...
Charting the Course: Best Practices for Navigating Regulatory Compliance in the Financial Industry
Regulatory compliance is vital for preserving trust and market integrity in every industry; however, few verticals contend with a level...