Chief Executive Officer
Mike joined arrivia as an accomplished leader with a track record of working with high growth companies. Prior to joining arrivia, he was at Allianz, one of the world’s largest financial services companies, as the CEO of its multi-billion dollar global travel insurance business. The business achieved the top market share position and more than tripled revenue in the US during Mike’s tenure.
Prior to Allianz, he was part of the management team that launched Orbitz, a leading online travel agent, and helped grow it to over $11 billion of gross travel bookings. Mike held many roles during his 12-year tenure at Orbitz, including Global Chief Operating Officer and President of Partner Services. Earlier in his career, Mike was a CPA and worked at The Pillsbury Company and Deluxe Corporation.
Mike has been in the travel industry for more than 20 years, has strong international experience and a deep understanding of our industry, partners and customers. He brings a great mix of leadership, operational experience, technical breadth and a passion for the customer experience.
He holds an MBA with a concentration in finance and an undergraduate accounting degree, both from the University of Minnesota.
Chief Financial Officer
Steve joins arrivia with extensive experience as a CFO leading consumer focused companies. He brings a deep understanding of the travel industry, having been part of the team that built Orbitz, including serving as CFO and CEO, and leading the company through an IPO. His most recent roles, prior to joining arrivia, were as CFO for FTD Companies and CFO for Bankrate, Inc. Earlier in his career he worked in a variety of finance and strategy roles over 13 years at PepsiCo and the Pepsi Bottling Group.
As CFO for both public and private equity backed companies, Steve focused on developing strategies to accelerate growth and increase profitability, including leading numerous acquisitions and divestitures, debt placements, financings and sale processes.
Steve has a Master of Business Administration from The University of Chicago Booth School of Business, and a BA in Economics from The College of the University of Chicago.
Chief Commercial Officer
Ross joined arrivia as Chief Strategy Officer, where he focused his initiatives on setting the product innovation agenda for arrivia in an ever-changing world of digital marketing and new product ideation.
Today, Ross is our Chief Commercial Officer responsible for commercial development and strategy. He leads our business development and account management teams and concentrates his efforts on strengthening and optimizing existing relationships while seeking new growth opportunities.
Ross’s innovative solutions have earned arrivia several international business awards, and in 2012, the American Resort Developer’s Association recognized Ross as International Marketing Executive of the Year.
Chief Experience Officer
Travis joined arrivia with more than two decades of experience in travel, loyalty and contact center leadership. His passion for great service, knowledge of business operations, and deep understanding of the customer experience have been established through his hands-on approach with industry leaders in vacation, corporate and loyalty travel as well as leading operations outside of the travel industry.
Prior to joining arrivia, Travis led the Loyalty Travel Division at Corporate Travel Management serving leading financial institution and banking brands. Travis was also a core member of the Connexions/cxLoyalty leadership team that built the industry’s largest travel loyalty offering for global banking and travel programs. In another role as Group Vice President of Customer Delivery, Travis helped exit Connexions through two ownership changes and led onboarding of acquired companies including Skymall. Travis has held many leadership roles encompassing vacation packaging, corporate travel, research and development and warehouse operations.
Travis has been in the travel industry for 29 years and has strong experience with large scale sales/service operations, business acquisition and integration, client commercial development and onboarding and has a proven track record of managing strategic partner relationships for some of the industries largest brands.
He holds a Bachelor of Science degree in Finance from Arizona State University.
Chief Product Officer
Alan is a seasoned travel industry veteran with a strong track record of product management leadership. Prior to joining arrivia, Alan was the Chief Product Officer for Switchfly, a travel technology company focused on dynamic packaging and loyalty solutions. He brings 20+ years of tactical online travel experience with companies like with Travelzoo, Allianz Global Assistance and ebookers, where he led the delivery of the multi-million dollar new platform launch for Orbitz Worldwide. Additionally, he previously acted as the CEO of Perfect Escapes, a venture-capital-backed online travel company focused on luxury hotels.
He holds an MBA from Duke University and an undergraduate degree from the University of California, Berkeley.
Chief Technology Officer
Firasat joined arrivia as an accomplished technologist with a successful track record of building customer-centric products and high-performance platforms. Before joining arrivia, he was VP of Software Engineering at Ticketmaster, one of the world’s largest ticketing platforms. He led a digital transformation program to modernize its core ticketing systems. Achievements include delivering a global ticket entry solution as the basis for future system migrations, an automated disaster recovery solution, and a polyglot software development framework within a VAX system.
Before Ticketmaster, he was VP of Enterprise Architecture at RR Donnelley, one of the largest print and digital service providers in North America. He led the enterprise Agile and DevOps transformation across its 1000+ global IT organization, which improved business agility and realized higher developer productivity. He also launched multiple SaaS products and expanded offerings for their retail and healthcare segments, which exceeded its revenue targets.
Before RR Donnelley, he was part of Orbitz’s software engineering team for nearly ten years. During his tenure, he held many roles, including Director of Engineering, where he delivered key aspects of new platform capabilities that powered sixteen global brands, including orbitz.com. He successfully led a cross-functional team that developed the strategy and implemented core enablers to seamlessly migrate millions of daily site visitors from legacy sites onto the new global platform while balancing business performance objectives.
Firasat has more than 23 years of experience in software architecture, development, and technology leadership. He enjoys learning new technologies, writing code now and again, and investing energies to build phenomenal teams.
Chief Marketing Officer
Jeff arrived at arrivia with a two-decade track record as a strategic and operational marketing leader for B2B and B2C facing brands. Today, his focus is centered on driving growth and marketing technology across all our brands while providing the best member experience at the intersection of travel and tech.
Prior to arrivia, Jeff served as Chief Marketing Officer for SOR Technology, where he led the digital transformation and marketing expansion of its private-label technology software platforms. Additionally, he led UX, design, sales, and loyalty travel fulfillment teams resulting in exponential value growth during his tenure. SOR Technology was recognized by Inc. 500 as one of America’s fastest growing travel companies.
Prior to SOR Technology, Jeff served as Senior Vice President, Marketing for Snaptracs, an IoT technology company, previously a subsidiary of Qualcomm. Jeff was responsible for the expansion and optimization of all marketing, including, e-commerce, pricing, product, GTM strategy and strategic partner relationships with Apple, Verizon, and Amazon. The turnaround transformation led to a merger and eventual acquisition by Mars Petcare.
Jeff’s 23 years of experience within the online direct-to-consumer space started when he launched a digital marketing and communications agency serving top brands including Home Depot, Sony, UPS, and Whirlpool.
Jeff attended the University of Central Florida where he studied Business Management and Marketing. He thrives to create a collaborative culture to power engaging experiences for our members and propel our brand as a global leader in travel and loyalty.
SVP, Human Resources
Jennifer leads arrivia’s international human resource functions. Her focus is on developing total rewards and talent management programs that foster an inclusive and rewarding environment for the employment experience to our global workforce. Jennifer acts as an internal consultant to the leadership team creating people strategy, aligning groups, facilitating change, and delivering results in a cost-effective and compliant manner.
Jennifer joined arrivia with over 25 years of leadership experience in human resources, business operations automation, and sales in a variety of industries. In a previous role, she managed HR for Carhartt in their US supply chain operations center and unionized manufacturing facilities in Kentucky and Tennessee, specializing in succession planning, performance management, and labor relations.
Jennifer holds an Master’s degree in Business Administration from Eastern Kentucky University with an emphasis on Integrated Communications and also a Bachelor’s degree in Business Management from Arizona State University. She holds several HR professional designations including Certified Compensation Professional (CCP) and Global Remuneration Professional (GRP) from WorldatWork.
Trevor has been advising businesses on product development, regulatory matters and commercial transactions for over 8 years as a corporate counsel. His practice consists of supporting consumer-focused businesses in the financial services, technology and travel industries.
At arrivia, Trevor manages all things legal (and beyond) while overseeing the company’s global legal function with a business and growth-minded approach. He has been instrumental at arrivia in helping it reach some of its largest milestones; including the recent acquisitions and largest partnerships.
Trevor holds dual Bachelor’s degrees with distinction in Economics and Sociology and a Juris Doctor. Trevor is admitted to practice law in Arizona and California.
Managing Director, Asia Pacific, India and UK.
John began his arrivia career as Chief Financial Officer at headquarters in Scottsdale, Arizona, but since 2015, he has worked as Chief Financial & Commercial Director of ICE Asia Pacific on the Gold Coast of Australia.
John is a key driver in running the operations and advising on financial matters pursuant to the Asia Pacific efforts and initiatives. He works closely with various key leaders to guide the Australia financial investment strategy, strategic business development matters, vendor relations, financial remodeling, projections, and various other valuable financial, legal, and operational initiatives for Asia Pacific.
SVP, Account Management
Ashley fulfills a key role at arrivia by providing executive business management for our current and new partner accounts. Ashley’s wealth of knowledge of the company’s products and processes in sales, marketing, technology and product development brings Account Management a sharp eye for precise detail, initiative execution and performance. Her skills and experience are instrumental in providing dynamic growth within our current partnerships in addition to developing new domestic and international alliances.
Ashley’s strong understanding and well-rounded experience in Account Management, Business Development and Operations allow her to be an integral leader for the team. She has extensive experience and understanding of the vast variety of key programs and a focus on process improvement by optimizing the operations for our valued partners and clients.
SVP, Strategic Business Development
Doug joined arrivia as SVP of Strategic Business Development. His focus is on supporting arrivia’s current and prospective clients as well as strategic partners in generating incremental revenue growth and consumer engagement. He delivers trusted, strategic partnerships by providing clients with valuable guidance on new member acquisitions, increasing redemption engagement, managing accrual liability, enhancing travel packaging booking velocity and product marketing.
Prior to joining arrivia he worked in senior executive leadership roles for mid-sized loyalty travel commerce and digital marketing firms such as Switchfly, InteQ, CXLoyalty, and Zemoga. He has also worked for renowned agencies such as J. Walter Thompson and Mullen Lowe Lintas Group where he managed strategic launches of global advertising campaigns. His career experiences have enabled a deep understanding of the complex nuances that are key influencing factors core to consumer loyalty products, travel ancillaries, supplier relations, digital brand building, omni-channel engagement experiences and knowledge within various technology sectors.
Doug has used his acquired expertise to successfully onboard, retain and help grow relationships with world-class companies such as AAA, Delta Airlines, United, Japan Airlines, Copa Airlines, Avianca LifeMiles, Marriott, Starwood, IHG, Merit Travel, Mondee Travel, Capital One, CIBC, Citibank, BNY Mellon, Daimler-Benz, Diageo, Reckitt Benckiser, Rainbow Media Networks, BMG Entertainment, Black Rock Realty.
Doug earned his Bachelor of Science Degree in Communications at Syracuse University.
VP, B2B Marketing & Strategic Development
Stacey is responsible for the thought leadership, overall strategy and creative approach to arrivia’s B2B marketing, enhancing the value and visibility of the arrivia brand in key markets. In collaboration with the internal marketing team, business development team and external PR agency she focuses on increasing the value of strategic partnerships. She is key to cultivating and securing new business and supporting existing business through innovative sales, marketing and product offerings and special project initiatives.
Her background includes 20+ years of experience in the corporate branding and communications area for the vacation ownership industry. Working with cross-functional teams, she is focused on optimizing and strengthening existing business while helping form new strategies to expand into new market segments.