The latest from arrivia

Loyalty Program News & Insights

Read up on what’s new at arrivia. Get insights on ways to grow your business or expand your membership or customer loyalty program, using travel rewards.

Saleswoman helping a customer with a loyalty points program.
Insights 12/14/2023
Points-Based Loyalty Programs: How do Points-Based Loyalty Systems Work?
A consistent goal among business brands is customer retention, which leads to higher profits and growth. A loyalty points program...
Cover of a new report from arrivia that discusses higher travel volumes, value-seeking consumer behavior and opportunities for travel loyalty programs moving into 2024
News 12/13/2023
Traveler Priorities and Loyalty Program Goals in Tension Ahead of 2024, According to a New Study
A new report from arrivia hints at higher travel volumes, value-seeking consumer behavior and opportunities for travel loyalty programs in...
Travel consumers walking through a cave after being surveyed by arrivia about their 2024 travel plans and the role of travel rewards and loyalty programs
Reports & Surveys 12/13/2023
The Pathway to Program Profits: Arrivia’s 2024 Travel Loyalty Outlook Snapshot 
In today’s dynamic travel marketplace, brands with travel rewards programs face the dual challenge of meeting consumer demands for value...
a woman on her phone using business travel solutions
Insights 12/11/2023
Business Travel Solutions: Simplifying Corporate Travel Management
Domestic and international business travel in the United States amounts to nearly $387 billion in annual revenue. Though business travelers...
A man and a woman on vacation holding a map.
Insights 12/07/2023
B2B Travel Solutions: Enhancing Efficiency and Profitability in the Travel Industry
1.3 million. That’s the average amount of business trips taken daily, not accounting for the 460 million business travelers that...
Bank employee showing a customer the mobile wallet solutions.
Insights 12/04/2023
Mobile Wallet Solutions: How to Leverage Them to Improve Customer Engagement
Mobile wallet solutions are reshaping the retail landscape, offering a blend of simplicity, speed, and security for physical and digital...
Group of tourists in Rome, Italy, looking at a monument.
Insights 11/30/2023
Customer Loyalty Analytics: How to Collect & Interpret Loyalty Program Data
In the competitive arena of customer retention, customer loyalty analytics emerges as a pivotal force, enabling businesses to decipher complex...
Group of friends traveling together using points from a paid loyalty program.
Insights 11/28/2023
What Are Paid Loyalty Programs: Pros & Cons
Unlocking consumer loyalty has never been as pivotal of an objective as it is for organizations in today’s uncertain macroeconomic...
happy young couple using a smartphone to review rewards
Insights 11/22/2023
8 Types of Loyalty Programs: Pros & Cons
Customer loyalty programs have never been as intrinsically linked to brand success as in today’s ultra-competitive business environment. Nearly 60% of consumers are willing to modify their spending to maximize loyalty benefits, which can explain why most shoppers in North America belong to 15+ loyalty programs—the highest enrollment levels in five years.  Active engagement in...
Man speaking with a woman using effective Strategies for Managing Customer Complaints.
Insights 11/16/2023
The Art of Exceeding Expectations: Effective Strategies for Managing Customer Complaints
In today’s ultra-competitive, consumer-centric business environment, effective customer complaint management isn’t just about resolving issues—it’s about exceeding expectations. An outstanding...
man hiking
Arrivia Whitepapers 11/14/2023
Whitepaper: Digital Transformation in Travel Loyalty Programs
Travel loyalty programs are at a pivotal juncture as the digital landscape continues to evolve rapidly. Traditional methods of retaining...
Businessmen discussing perks loyalty program.
Insights 11/13/2023
Perks Loyalty Programs: What Businesses Need to Know
Competition among businesses is fiercer than ever. Establishing – and retaining – a strong, dedicated customer base is crucial for...
Travel diversity and friends on a trip
Insights 11/09/2023
Loyalty Programs for Banks: Building Lasting Relationships with Customers
Financial institutions have long recognized the value of fostering trust and lasting connections with their clientele, giving rise to a...
Creating partnerships handshake group of professionals
Insights 11/07/2023
Coalition Loyalty Programs: Collaborative Strategies for Customer Loyalty
When it comes to customer loyalty programs, there’s no need to reinvent the wheel—instead, brands can simply reimagine it.  Enter...
A group of collages discussing ideas for tiered loyalty programs.
Insights 11/03/2023
Building Effective Tiered Loyalty Programs: Best Practices
Successful loyalty programs are defined by the mnemonic “Three R’s”—Rewards, Relevance, and Recognition. At the convergence of this time-tested trio...
Multi-ethnic cybersecurity team looking at multiple screens
Insights 11/01/2023
Facing Emerging Cybersecurity Risks in the Era of AI
In the dynamic realm of cybersecurity, the intricate relationship between artificial intelligence (AI) and traditional security measures is a critical...