Our Leadership Team

Mike joined arrivia as an accomplished leader with a track record of working with high growth companies. Prior to joining arrivia, he was with Allianz, one of the world’s largest financial services companies, as the CEO of its multi-billion dollar global travel insurance business. The business achieved the top market share position and more than tripled revenue in the US during Mike’s tenure. He was previously part of the management team that launched Orbitz, a leading online travel agent, and helped grow it to over $11 billion of gross travel bookings. Mike held several roles during his 12-year tenure at Orbitz, including Global Chief Operating Officer and President of Partner Services.

Mike has been in the travel industry for more than 20 years, has strong international experience and a deep understanding of our industry, partners and customers. He leads arrivia with a great mix of operational experience, technical breadth and a passion for the customer experience.

He holds an MBA with a concentration in finance and an undergraduate accounting degree, both from the University of Minnesota.

Jonathan Donath is a results-oriented Chief Financial Officer with more than twenty years of experience scaling high-growth, investor-backed technology and services companies. He has built a career leading strategic finance, capital planning, and operational transformation across SaaS, enterprise technology, and data-driven service businesses, partnering closely with CEOs, boards, and private equity sponsors to drive sustainable value creation.

Before joining arrivia, Jonathan served as CFO of VisiQuate, a healthcare analytics platform acquired by Accel-KKR. In that role, he led the company through a comprehensive financial and operational turnaround, delivering consistent EBITDA expansion, strengthening working capital discipline, rebuilding FP&A rigor, and supporting a successful acquisition outcome. Prior to VisiQuate, he held CFO roles in multiple investor-backed organizations, where he led equity and debt financings, M&A transactions, and complex post-acquisition integrations.

Jonathan has deep expertise in investor-grade financial modeling, KPI frameworks, valuation analytics, and board-level reporting. His experience includes leading cross-functional initiatives that streamline operating structures, improve capital efficiency, and position companies for accelerated scale. Known for balancing day-to-day operator execution with long-term strategic alignment, he has a proven ability to help organizations navigate inflection points with clarity and discipline.

At arrivia, Jonathan oversees all aspects of financial strategy, performance management, and value-creation planning. He partners across the business to strengthen decision-quality, enhance transparency, and build the financial infrastructure needed to support the company’s mission to redefine travel loyalty through technology, member value, and innovative global expansion.

Jonathan is an active and licensed Arizona C.P.A. He holds an MBA from Arizona State University’s W. P. Carey School of Business and dual undergraduate degrees in Accountancy and Finance from Northern Arizona University.

Ganesh joined arrivia with nearly two decades of experience leading product and technology teams across the travel, fintech, blockchain, gaming, cloud computing and ecommerce industries. He is responsible for overseeing arrivia’s global product strategy and technology roadmap, with a focus on building scalable solutions that drive partner value and enhance the member experience resulting in business growth. He is a hands-on AI builder and envisions reshaping arrivia’s products/services and technology organizations by leveraging AI.

Before joining arrivia, Ganesh led the B2B product portfolio at Expedia Group, supporting major brands including Amex, Chase, Walmart+, AARP, Delta and United Airlines. During his time there, he helped grow the business from $18B in gross bookings to a $33B run rate by improving partner onboarding, introducing new product capabilities, and applying machine learning, AI and fintech solutions to optimize performance.

He has also held executive roles at companies including Twitch (Amazon), Core Scientific, and Woot, where he launched new platforms, built strong cross-functional teams, and led product development from early stages to market. Over his career, Ganesh has delivered more than 15 new product launches and led large-scale transformation initiatives in both startup and enterprise environments.

Ganesh holds an MBA from the University of Washington’s Foster School of Business and dual degrees in Computer Science and Biological Sciences from BITS Pilani in India.

Jeff arrived at arrivia with a two-decade track record as a strategic and operational marketing leader for B2B and B2C facing brands. Today, he is centered on driving growth and marketing technology across all our brands while providing the best member experience at the intersection of travel and tech.

Prior to arrivia, Jeff served as Chief Marketing Officer for SOR Technology, where he led the digital transformation and marketing expansion of its private-label technology software platforms. Jeff also served as SVP, Marketing for Snaptracs, an IoT technology company, previously a subsidiary of Qualcomm.

Jeff has extensive experience in e-commerce, pricing, product marketing, building strategic partner relationships, direct-to-consumer online marketing and more. He strives to create a collaborative culture at arrivia to power engaging experiences for our members and propel our brand as a global leader in travel and loyalty.

Jeff attended the University of Central Florida where he studied Business Management and Marketing.

Trevor leads arrivia’s global legal function, advising on product development, regulatory compliance, commercial transactions, and corporate governance with a business- and growth-minded approach. In addition to his legal responsibilities, Trevor oversees arrivia’s human resources strategy, including talent management, total rewards, and organizational development, ensuring a strong and inclusive workplace culture. He has been instrumental in supporting arrivia’s major acquisitions, partnerships, and operational growth. Trevor brings over 11 years of corporate counsel experience across the financial services, technology, and travel industries, and holds a Juris Doctor. He is admitted to practice law in Arizona and California.

Ashley fulfills a key role at arrivia by providing executive business management for our current and new partner accounts. Ashley’s wealth of knowledge of the company’s products and processes in sales, marketing, technology and product development brings Account Management a sharp eye for precise detail, initiative execution and performance. Her skills and experience are instrumental in providing dynamic growth within our current partnerships in addition to developing new domestic and international alliances.

With more than 15 years of experience in travel technology, Ashley’s strong understanding of Account Management, Business Development and Operations allow her to be an integral leader for the arrivia team. She optimizes the operations of arrivia’s valued partners and clients with her extensive experience and understanding of key programs with a focus on process improvement.

John began his arrivia career as Chief Financial Officer at headquarters in Scottsdale, Arizona in 2005, and beginning in 2015 he’s been serving as Chief Financial Officer & Managing Director of Asia Pacific on the Gold Coast of Australia. Before joining arrivia, he gained extensive experience in financial roles at Price Waterhouse and Bell Sports.

John is a key driver in running the operations and advising on financial matters pursuant to the Asia Pacific efforts and initiatives. He works closely with various key leaders to guide the Australia financial investment strategy, strategic business development matters, vendor relations, financial remodeling, projections, and various other valuable financial, legal, and operational initiatives for Asia Pacific.

John holds a Bachelor’s Degree from the University of Rhode Island.

Nick has been leading arrivia’s contact center operations for more than 12 years and has more than 20 years of leadership experience in the travel and leisure industry. He has been a key figure in the growth and expansion of arrivia’s sales and service organization to 5 international locations, including a vast home-based agent network. Nick oversees a tenured team of highly experienced contact center leaders with a passion for performance and a commitment to quality in servicing both our business partners and our highly-valued member base. He has a keen understanding of all aspects of contact center operations including sales, service, workforce management, omni-channel operations and back office.

Before joining arrivia, Nick spent 8 years managing marketing and contact center operations for Marriott Vacation Club including the launch of their Asia Pacific division. His international experience includes managing operations in the US, Canada, Mexico, UK, Portugal, Ireland, India, Philippines, Singapore, Hong Kong and Australia. He has a strong record of building and growing successful contact centers from start-up all the way through to large scale, multi-national operations.

Nick graduated from Ball State University and holds Bachelor of Science degrees in both Business Administration and Entrepreneurship.

Shawn brings over two decades of expertise in software architecture, development, and technology leadership, with a 20-year tenure in the travel industry, he began as a skilled software engineer which led to various leadership roles focusing on cutting-edge technology. Under his leadership, his high-performance delivery team brings innovative contributions and multiple integrations with esteemed partners like American Express, USAA, and other prominent timeshare and hospitality players.

His dedication to progress drives him to craft strategies that accelerate all phases of software development, elevating the quality of arrivia’s technology system support. Driven by a strong desire for knowledge, Shawn’s commitment to ongoing education propels his professional development in the rapidly changing technology domain. This combined academic experience with his vast practical experience, make him a valuable asset in shaping arrivia’s future as a leading travel and loyalty provider in the industry.

Shawn has a B.S. in Computer Science from the University of South Florida.

Benito brings with him over 20+ years of IT experience in building and leading IT & Security operations. He is an Integrity-driven, strategic, and visionary technology leader, driving complex initiatives including analytical automation-powered programs using AI, running disaster recovery programs, driving key organizational Security cloud initiatives, End User Computing Services, Service Desk, Service Management, Identity management, Business intelligence and all of M365 services. At arrivia, Benito manages the IT, Security & Business Intelligence teams laying out the overall technology roadmap while ensuring its integration with the overall business and enterprise strategic plans. His key strengths and core skills are in leadership, people management, influencing skills, relationship building, and problem-solving skills to overcome challenges and thrive in time-sensitive settings.

Benito’s forte is in building and leading large global enterprise teams, managing financials, driving business strategy, implementing transformational programs, maintaining long-term relationships, foundations of trust with business stakeholders and employees alike. Over the course of his career, he has helped lead firms utilize cutting edge technologies effectively and securely, maximizing organization potential by simplifying process, risk management, optimizing IT costs, while developing low-cost and high efficiency solutions embedded with outstanding customer care.

Chris is an industry veteran and exceptional motivator leading our global memberships and subscriptions teams to deliver world-class customer service to both members and partners.  He is focused on driving revenue channels and customer loyalty through our product offerings.  Chris has held a variety of positions including front-line sales associate during his nearly 20-year career at arrivia and oversees more than 400 associates in 4 locations around the globe.

Recognized throughout the industry, Chris has a proven track record and has developed a team culture of continually improving member retention and increasing member value while delivering our partner-branded travel benefit programs across our portfolio.  His teams are integral in educating members and generating brand loyalty for our partners.

Mark has been with arrivia over 15 years and has served in multiple executive roles including product, marketing, creative services, account management and supporting business development. Most recently, Mark has been promoted to Senior Vice President and is responsible for arrivia’s cruise & tour business including overall product strategy, supplier relationships, revenue management, content & operations. Recognized in the industry as a cruise authority, he instrumental in establishing arrivia’s cruise strategy and driving future growth in both B2B and B2C channels.

Mark brings more than 30 years of travel experience serving in executive roles with Sabre, Travelocity, Global Vacation Group, Certified Vacations and Alamo Rent A Car. Mark led the cruise & vacations business at Sabre and Travelocity and has managed the development of multiple online travel booking platforms across cruise, vacation packaging & car rental. Mark also previously served as Executive Vice President of eCommerce for RazorGator Interactive Group and was responsible for the company’s eCommerce and marketing functions as well as its consumer-direct online event ticketing business.

Mark holds a Bachelor of Science degree in Advertising from the School of Journalism & Communications at the University of Florida.

Diane is a seasoned leader with three decades of experience in travel and contact centers. Prior to joining arrivia, Diane held key leadership roles at JetBlue and Southwest Airlines. She ensures operational excellence across the arrivia enterprise for our brand partners and customers.  This includes agent quality, learning and development, ongoing process improvement, customer feedback and experience management functions.

Additionally, Diane ensures standardization of all processes and procedures to protect our brand partners and their members through extensive fraud/revenue integrity functions.  She has been instrumental in the growth and development of arrivia’s customer service organization.

Daren Calvin leads global operations at arrivia, bringing more than 15 years of leadership experience across travel, loyalty, and financial services. He oversees multi-national teams focused on customer support, workforce optimization, and sales across the U.S., Mexico, Portugal, the Philippines, and India—delivering operational improvements that elevate the member experience and drive efficiency.

Since joining arrivia, Daren has led key efforts to transform operations through digital-first strategies, streamline contact center workflows, and align cross-functional teams for greater agility and performance. His ability to lead in complex, fast-moving environments has made him a critical contributor to arrivia’s growth and service delivery.

Prior to arrivia, Daren held senior leadership roles at Bakkt and Corporate Travel Management, managing large-scale contact centers and partnerships with major financial institutions, airlines, and loyalty programs in the U.S. and Canada. He is frequently featured in industry publications and speaks on topics related to contact center excellence and loyalty strategy.

Jack Waller has been a member of the arrivia leadership team for more than 5 years and is responsible for leading our business development efforts within the vacation ownership and travel club industries. He has extensive timeshare industry knowledge and experience having served as Vice President of Marketing at both Wyndham Vacation Ownership and Shell Vacations, overseeing operations throughout North America at both companies.

Jack is focused on driving business expansion within this business vertical as he develops new programs and partnerships for timeshare and travel club companies who want to deliver exceptional value to their customers, while driving new revenue opportunities to their bottom line.

Jack holds a bachelor of science degree from Arizona State University.

As Senior Vice President of Engagement and Performance Marketing at arrivia, Jason Purton leads global marketing initiatives that drive measurable growth and engagement across key brands and the direct-to-consumer business. He oversees a multi-channel portfolio—including paid media, email, SMS, direct mail, and conversion rate optimization—while aligning strategy with business and partner goals.

Jason is known for his collaborative leadership and data-driven approach, working closely with cross-functional teams in analytics, creative, and product to deliver high-impact, personalized campaigns. His ability to manage complex priorities across multiple markets and channels has helped scale arrivia’s marketing capabilities while delivering ROI for partners.

Now in his ninth year with arrivia, Jason has held leadership roles in both the U.S. and Australia, bringing a global perspective and strong relationship-building skills to his work. His strengths in strategy, team development, and analytical problem-solving have helped shape a high-performing marketing team committed to partner success.

Jared Kimball is a digital marketing and technology leader with more than 15 years of experience building data-driven strategies that fuel growth. Based in Mesa, Arizona, Jared leads arrivia’s Marketing Technology and Operations team, overseeing platforms, analytics, tools, and project execution to support thousands of partners across diverse channels.

Jared has played a key role in consolidating and integrating complex marketing systems into a centralized, scalable ecosystem. Under his leadership, arrivia has streamlined backend processes and adopted tools like Marketo, personalization engines, mobile wallet, marketing automation, Google Analytics, and API/webhook integrations. These capabilities enable precise targeting, segmentation, and optimization across campaigns that drive measurable results.

He leads a team that ensures program governance, data integrity, and quality assurance while remaining deeply attuned to partner needs. Jared’s collaborative approach and focus on continuous improvement have positioned him as a trusted advisor in building high-performing marketing infrastructure that empowers partners to grow their loyalty programs.

Stacey is responsible for the thought leadership, overall strategy and creative approach to arrivia’s B2B marketing, enhancing the value and visibility of the arrivia brand as a trusted resource in key markets. In collaboration with the internal marketing team, business development team and external PR agency she focuses on increasing the value of strategic partnerships. She is key to cultivating and securing new business and supporting existing business through innovative sales, marketing and product offerings and special project initiatives.

Her background includes more than 20 years of experience in the corporate branding and communications area for the vacation ownership industry with brands such as Holiday Inn Club Vacations, Starwood and Hilton. Working with cross-functional teams, she is focused on optimizing and strengthening existing business while helping form new strategies to expand arrivia’s operations into new market segments and communicate the value of doing business together with arrivia.

Stacey attended Florida State University and the Art Institute where she studied Design and Marketing.

Forrest Corbett joined arrivia in 2025 with more than 15 years of experience leading product design, AI innovation, and cross-functional product development teams across technology-driven industries. He is responsible for advancing arrivia’s product design and AI innovation practice under Ganesh Baskaran’s leadership, defining design standards, product vision, and bridging data and machine-learning capabilities with elegant, user-focused experiences.

Forrest holds a strong passion for mentoring creative teams, fostering collaboration between design, data, and engineering, and exploring how AI can both enhance how we work and elevate the experiences we deliver. Outside of work, he’s an avid snowboarder and mountain biker.