For the eighth consecutive year, arrivia has been named on Travel Weekly’s Power List, an annual ranking of the biggest travel sellers in the US.
To capture its fifth top-20 position in as many years, arrivia harnessed the increase in demand in travel bookings and points redemption throughout 2022 to report $1,004,388,220 billion in sales. As a leading provider of travel loyalty, booking, and marketing solutions to consumer-facing companies, arrivia made number 18 on the 2022 Power List. To qualify for the 2023 Power List, a company had to have a minimum of $100 million in travel sales in 2022.
Travel Weekly recognized arrivia for unveiling its Next Generation technology platform, streamlining all aspects of its core business, including:
- Implementing a contact delivery platform with a unified view of customer interactions across all channels
- Featuring advanced scheduling and monitoring tools
- Constructing a marketing technology with automation, audience segmentation and personalized features for efficient lead acquisition and improved conversion rates.
- Integrating a knowledge-management system and desktop analytics in their contact centers to monitor productivity in real time to enable increased call center productivity levels.
“We are truly humbled for the continued recognition by Travel Weekly for the eighth consecutive year. It is a remarkable honor to find ourselves mentioned alongside esteemed leaders in the travel industry,” remarked Mike Nelson, CEO of arrivia. “The lineup of this year’s prestigious Power List indicates that key factors such as value, outstanding service, and customer-focused approaches remain vital for the triumph of travel enterprises. These principles align with our unwavering dedication to assisting our clients in delivering an extensive range of travel perks, tailored promotions, and exclusive rates to their valued customers.”
With Travel Weekly’s recognition, arrivia is thrilled to unveil its future aspirations.
The company is devoted to exploring the potential of AI-powered tools and other advanced technologies that aim to enhance customer experiences. Ongoing efforts will be made to refine customer-acquisition strategies through targeted marketing and big-data analytics, ensuring effective identification and catering to potential customers.
The recent acquisition of RedWeek will fortify the direct-to-consumer channel, contributing to the already flourishing expansion and growth. Moreover, arrivia is resolute in expanding its reach, boosting sales, and harnessing the power of ecommerce and online marketplaces through strategic partnerships. Adaptation to evolving regulations on data privacy, cybersecurity, and environmental sustainability will be prioritized, aligning policies with the latest requirements.
Looking ahead, arrivia foresees sustained growth in core product offerings, particularly in cruise inventory, with strong demand anticipated across all sectors of the travel industry.
To read more on Travel Weekly’s Power List, view it here.