The latest from arrivia

Insights

Read up on what’s new at arrivia. Get insights on ways to grow your business or expand your membership or customer loyalty program, using travel rewards.

Insights 07/10/2024
Loyalty Program Evolution: Adapting to Changing Consumer Behaviors
The loyalty market is rarely stagnant. After all, in a world that’s become increasingly interconnected—with consumers who can make purchases, share brand recommendations, and redeem rewards all from the single tap of a button—consumer expectations for convenience and value grow by the day. So, it’s no surprise that consumer behavior is actively powering the evolution...
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A couple relaxing on a tropical deck during their honeymoon, enjoying a serene and picturesque destination chosen through thoughtful decision-making.
Insights 07/09/2024
The Psychology of Travel: Understanding Customer Motivations and Decision-Making
Proprietary travel industry insights from arrivia reveal that 80% of consumers plan to travel within the year. With a percentage so high, it may leave you wondering what is the secret behind travel customer behavior? What motivates consumers to travel, especially at such a significant rate? The answer boils down to psychology, specifically fundamental human...
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A tourist walking in a city surrounded by destinations suggested by an AI-powered travel planner.
Insights
How AI-Powered Travel Planners Can Build Your Dream Vacation
In the past two years, the number of providers integrating travel booking capabilities directly within their platforms has grown from...
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Insights
2024 Travel Loyalty Statistics & Trends
The only thing certain about loyalty program trends is that they’re bound to evolve, if not quarterly, then annually. With...
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Insights
Navigating Loyalty Program Regulation & Compliance
Consumer data is the bridge that connects brands to members in modern loyalty programs. It guides personalization for offers and...
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A group of travel industry professionals celebrates a newly formed strategic partnership to expand their loyalty ecosystem.
Insights 05/31/2024
Expanding Your Loyalty Ecosystem: Strategic Partnerships and Alliances
In business, you’re only as good as the company you keep. For travel, hospitality, and retail groups, the same goes...
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A traveler relaxes by the waterfront, checking her phone for new, creative rewards from her travel loyalty program.
Insights 05/29/2024
Beyond Points: Exploring Creative Rewards in Travel Loyalty Programs
It’s been more than 40 years since American Airlines introduced AAdvantage, one of the world’s first travel loyalty programs for...
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A couple sits on the floor, happily booking a trip to a vacation rental.
Insights 05/06/2024
White Label Vacation Rental Booking Engine
Move over traditional hotels and resorts; there’s another hospitality leader in town — vacation rentals. Previously constrained to family lake...
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A satisfied customer uses AI-powered assistant.
Insights 04/30/2024
Streamlining Customer Experience: The Role of AI Chatbots in Loyalty Programs
It’s no secret that AI-powered chatbots have exploded in popularity recently. Retail chatbots currently engage with more than 600 million...
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A woman sits on her bed planning a trip with artificial intelligence (AI)
Insights 04/26/2024
The Impact of AI Travel Itinerary Planners
Is artificial intelligence (AI) the future of travel planning? The majority of travelers sure think so! More than 60% of...
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Insights 03/22/2024
What the Top Travel Brands Are Predicting for 2024
While today’s top travel brands may not have a crystal ball to prophesize the future, we have enough reliable data...
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Insights 03/12/2024
10 Membership Perks for Customer Engagement
Between rising inflation rates and the ramifications of the pandemic, it’s significantly more expensive to acquire new customers — 222%...
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Woman having a wonderful time traveling using her travel rewards program for a great experience.
Insights 03/04/2024
7 Best Loyalty Travel Solutions of 2024
Travel loyalty runs deep in the United States. Of the millions of Americans that belong to a loyalty program, nearly...
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Relaxed Travel Loyalty Couple Sailing on the open water.
Insights 02/26/2024
What is the Definition of Customer Loyalty?
All too often, business owners and decision-makers view customer loyalty as numbers and percentages, not names and people. Yet, while...
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Insights 02/21/2024
Travelers Will be Considering These 3 Factors When Booking a Trip in 2024
2024 is slated to be a huge year for travel. As per a Forbes Advisor survey of 1,000 Americans, nine...
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Insights 02/09/2024
Determining Loyalty Program ROI
There’s a reason 90% of organizations offer some type of loyalty program, and it’s not because these brands enjoy brainstorming...
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