The latest from arrivia

Loyalty Program News & Insights

Read up on what’s new at arrivia. Get insights on ways to grow your business or expand your membership or customer loyalty program, using travel rewards.

wmph vacations
News
ICE Fuels Growth through Acquisition of WMPH Vacations
Scottsdale-based International Cruise & Excursions (ICE), the global leader in travel-based loyalty and reward solutions, announced today that it has acquired WMPH Vacations, an industry leading large-scale, online retail travel company.  Founded in 2004, WMPH is a South Florida travel agency that specializes in the distribution of cruise vacations through its popular online retail brands....
ice star
News
ICE Announces Executive Transition Plan
International Cruise & Excursions Announces Executive Transition Plan The Board of Directors of International Cruise & Excursions, Inc. (ICE) has announced an executive transition plan, in which Brian Fontana, President and Chief Financial Officer, has been named Interim Chief Executive Officer, effective immediately.  John Rowley, CEO, and Marcia Rowley, COO, will both retire from their...
ice conference travel network agency of the year
News
Exciting Updates from American Express Travel
For the second year in a row, ICE has WON Travel Network Agency of the Year with American Express Travel!  This prestigious award recognizes ICE for our commitment to the American Express Card Members, the business, and partners. The great news doesn’t stop there! Last week we launched a new, online cruise booking experience on AmericanExpress.com. Site...
2019 travel weekly power list
News
2019 Travel Weekly Power List Names ICE Top 20 Travel Company
For the fourth consecutive year, International Cruise & Excursions, Inc. (ICE) was recognized on the 2019 Travel Weekly Power List, which ranks companies with $100 million or more in travel sales who explored acquisitions, expansions, technological initiatives, and more in 2018. This year, among 53 other travel companies, ICE jumped up two spots from its 2018 No....
2019 print excellence award
News
ICE Member Book Wins Print Excellence Silver Award
In early 2019, a pair of our esteemed print and production vendors—K. Geis Printing and Lithotech—asked to submit one of our Westgate Resorts Cruise & Travel Collection assets into an international competition called the Print Excellence Awards. We are excited to share that our Westgate Gold Member Book won the Print Excellence Silver Award in the Brochure category! The...
a new leaf ice donation
News
ICE Donates $7,000 to Nonprofit Community Partner
Social responsibility is embedded into the foundation of ICE, with monthly fundraising efforts to support a number of charities both locally and globally. Last week, ICE’s Women on their Way (WOW) program hand-delivered a $7,000 check to A New Leaf. ICE employees donated these funds during ICE’s Delivering Dignity drive, which the women of WOW sponsored and ran...
Excellence-CustServ-Award-2019
News
ICE Wins its Third 2019 BIG Award
ICE is excited to share that the Business Intelligence Group (BIG) has announced the winners of its inaugural Excellence in Customer Service Awards. ICE was selected as an Organization of the Year, earning our third 2019 award from BIG. We also won BIG’s 2019 Best Places to Work Award and the 2019 BIG Innovation Award for our Cruise Chat program. The Excellence...
the valley's healthiest employers
News
ICE Wins 2019 Valley’s Healthiest Employers Award
International Cruise & Excursions, Inc. (ICE) is excited to earn its second 2019 award from Phoenix Business Journal (PBJ). Out of more than 65 finalists, ICE came in at #12 on the PBJ’s 2019 list of Valley’s Healthiest Employers, which honors organizations that employ the most innovative strategies to improve the health and wellbeing of their...
Guido chief hr officer
News
ICE Welcomes New Chief Human Resources Officer
International Cruise & Excursions, Inc. (ICE) is excited to welcome Guido de Koning to its Senior Leadership team in the role of Chief Human Resources Officer. Guido comes to ICE with more than a decade of experience in human resources leadership in the US and internationally, including Europe, Japan, and Singapore. Most recently, Guido led...
pbj women owned business
News
ICE Tops Women-Owned Businesses List Again
ICE Tops Phoenix Business Journal’s Women-Owned Business List for 5th Straight Year For the fifth consecutive year, International Cruise & Excursions, Inc. (ICE) is proud to have earned the number one spot on the Phoenix Business Journal’s Women-Owned Businesses list. Out of 100+ women-owned Phoenix-area businesses on the list, ICE comes in on top, employing more than 2,900...
2018 marketing partner of the year
News
Royal Caribbean International Names ICE Marketing Partner of the Year
International Cruise & Excursions, Inc. (ICE) is proud to be named Marketing Partner of the Year for 2018 by Royal Caribbean International®. “Each year, it is an honor to recognize our partners who have consistently shined with their skills, tremendous knowledge and passion for Royal Caribbean,” said Vicki Freed, Senior Vice President of Sales & Trade Support...
Joshua Kanter
News
ICE Welcomes Joshua Kanter as Global Chief Marketing Officer
International Cruise & Excursions, Inc. (ICE) is excited to welcome Joshua Kanter to its Senior Leadership team in the role of Global Chief Marketing Officer. Joshua joins ICE with more than a decade of marketing experience in the retail, hospitality, and leisure industries, serving in senior leadership and marketing roles for well-respected companies such as...
BEST-WORKPLACE-2019
News
ICE Proves to Be a BIG Deal
The Business Intelligence Group (BIG) announced that it has awarded International Cruise and Excursions, Inc. (ICE) the 2019 Best Places to Work Award. Business Intelligence Group sought to identify companies that are actively working to improve their performance through efforts to challenge employees in environments that make work fun and engaging. At ICE, we believe...
Ciprian arrivia
News
AI Technology Enhancements Continues to Improve Our Innovation
ICE acquires AI technology from Lateral, Inc. ICE is happy to announce that we have entered into a strategic arrangement with technology company, Lateral, Inc. Under the agreement, Lateral will support ICE’s development and deployment of our next generation software solutions for our global business operations. Lateral will be bringing an experienced team of travel...
travel representative excellence award 2018
News
Twice as Nice: ICE Awarded Travel Representative Excellence Award Again
American Express Awards ICE with the 2018 Travel Representative Excellence Award We are proud to announce that, for the second year in a row, International Cruise & Excursions, Inc. (ICE) has won the American Express Travel Representative Excellence Award for 2018. Every year, 25 of the highest performing member agencies in the U.S. Representative Travel...
saveonresorts.com logo
News
ICE Welcomes SOR Technology to the Family
Exciting News From ICE Scottsdale, Arizona based International Cruise & Excursions Gallery, Inc. (ICE) today announced that the Company has entered into a merger agreement with SOR Technology (SOR), a global provider of technology-based, travel and leisure benefits and solutions. Headquartered in Carlsbad, California, SOR was founded in 2004 by Kevin Schneider and Elliot Springer....