Back We’re not just welcoming a new executive—we’re welcoming a bold new chapter in our journey.
Arrivia is thrilled to announce Ganesh Baskaran as our new Chief Product & Technology Officer, bringing with him a reputation for driving change, challenging norms, and turning potential into performance. Ganesh isn’t here to maintain the status quo—he’s here to break it apart and rebuild smarter, faster, and with purpose.
With a track record of launching game-changing products and scaling businesses at some of the biggest names in travel, cloud-computing, retail, blockchain, and fintech, Ganesh chose arrivia for one reason: we’re ready to move. And, he’s already helping us focus and accelerate where it matters most.
The Right Leader at the Right Time
The AI revolution is here to stay, and most industries will completely transform in the next 5 years. While larger public companies are focused on shareholder value and incremental gains, arrivia is set up for bold moves. We have strong supplier relationships, a solid tech foundation, and the support of forward-thinking investors. It’s the kind of environment where someone like Ganesh can do what he does best: solve complex problems, rethink what’s possible, and build a team culture that thrives on curiosity, speed, and experimentation.
“Ganesh saw in arrivia a rare opportunity—a nimble company with a real appetite to embrace AI and innovate as the travel industry transforms in the coming years,” commented Mike Nelson, CEO of arrivia. “He’s already rolling up his sleeves, laser-focused on getting the team, the culture and the software stack optimized for rapid AI innovation.”
Fixing the Fundamentals. Fast.
Ganesh’s immediate priority? Get the foundations organized—fast. That means streamlining workflows, modernizing infrastructure, and empowering teams to move with clarity and purpose. But that’s just the beginning.
He’s also igniting a new mindset across our product and tech teams: prioritize ruthlessly, embrace experimentation, fail fast, innovate faster. By sharpening our existing one-to-one personalization efforts and identifying untapped merchandising opportunities, he’s driving smarter engagement today while architecting the innovation that will define tomorrow.
Already, the impact of this realignment is clear:
- 40% improvement in platform latency, reducing load times from 20 seconds to 12
- Productivity gains across the tech org through early adoption of AI tools
- A successful Synchrony launch, supporting partner innovation and scalability
- And a shift toward more agile product development, team alignment, and faster experimentation
These wins reflect the power of a focused team—and the potential we’re unlocking by investing in people, process, and product together.
Powering What’s Next
At a time when AI is reshaping industries, most companies are consuming supply—not creating. Ganesh brings a builder’s mentality. A hands-on AI expert, he’s not just talking about machine learning—he’s implementing it, fast-tracking ways to use it to deliver real value to our partners and their members.
The result? A smarter, more intuitive, more powerful travel platform—backed by innovation, driven by vision, and guided by someone who’s done it before at scale.
As we continue to invest in platform evolution, intelligent automation, and partner-centric innovation, Ganesh’s leadership will help ensure we’re not just keeping up with change—we’re leading it.
We’re thrilled to welcome Ganesh to arrivia—and excited about the future we’re building together.
