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Loyalty Program News & Insights
Read up on what’s new at arrivia. Get insights on ways to grow your business or expand your membership or customer loyalty program, using travel rewards.
Top 2025 Loyalty Trends for Travel, Retail & Membership
Customer loyalty isn’t what it used to be. Engagement is down. Expectations are up. And nearly 30% of consumers now...
From Tokens to Tenders: How Blockchain Could Redefine Cruise Loyalty
The global cruise industry welcomed 34.6 million passengers in 2024, with 37.7 million expected in 2025. Repeat travelers aren’t just...
How Loyalty as a Service Helps You Compete Without the Overhead
Attracting and retaining customers is harder than ever. Larger brands dominate with massive loyalty programs, deep supplier relationships, and dedicated...
Beyond the Booking: Keeping Travelers Engaged Until Takeoff (and After)
Airlines spend a lot of time thinking about the main cabin experience. But there’s a longer runway to focus on:...
Game On: How Gamification in Loyalty Programs Drives Real Results
Loyalty programs have evolved far beyond simple points-for-purchase systems. Today’s members expect more personalized, engaging experiences. Gamification—applying elements of game...
Why Loyalty Partnerships Are the New Competitive Edge
Customer loyalty has changed. Today’s members want more than points and periodic discounts. They want experiences that align with how...
A Step-by-Step Guide to Adding Travel Perks to Your Loyalty Program
Customer loyalty isn’t what it used to be—it’s more important and more elusive than ever. Consumers expect more from brands...
How Airlines and Hotels Are Rethinking Loyalty Partnerships in 2025
The travel industry is constantly changing, and right now, airlines and hotels are on the verge of a big change...
How Last-Minute Travel Trends Are Influencing Loyalty Redemptions
Spontaneous travel is becoming a defining behavior in 2025. With more Americans able to work remotely and digital platforms simplifying...
How Loyalty Programs Can Enhance the In-Store Shopping Experience
In a world filled with endless online shopping options, the physical, in-store experience has become more important than ever. It’s...
Arrivia Ranks #19 on Travel Weekly’s 2025 Power List
We’re proud to once again be named to Travel Weekly’s Power List, which ranks the most successful and influential travel...
Rethinking Redemption: Flexible Point Systems in Loyalty Programs
In a world where personalization drives brand loyalty and convenience wins customer hearts, traditional loyalty programs are overdue for a...
The Hidden Costs of DIY Travel Tech vs. White Label Solutions
Building your own travel tech might seem like a cost-effective move — until you’re knee-deep in supplier integrations, expensive maintenance...
New arrivia Report Shows how Generational Travel Behaviors are Reshaping Loyalty Strategy
Loyalty and the Changing Traveler highlights key differences in how U.S. consumers plan, book and think about travel—and what loyalty...
Earning Loyalty at Every Age: What Today’s Travelers Really Want
The travel loyalty landscape is shifting, and loyalty programs cannot afford to stay static. New technology or competition from online...
Beyond One-Size-Fits-All: How Personalized Travel Rewards For Retailers Drive Customer Loyalty
Travel rewards are more expected than exciting these days — 95% of loyalty programs already offer them. For retail brands,...